Providing Goods and Services to People with Disabilities
Who is AC Americas?
Wherever creativity takes the stage, AC Americas is there to power the possibilities. We distribute the products of world-class brands for lighting, audio, and video technology, and creative solutions that empower our clients to bring their creative visions to life.
Headquartered in Mississauga, Ontario, with distribution centers in both Canada and the USA., AC Americas proudly serves dealers and end-users across North America. We provide world-class products, expert support, and a seamless customer experience for production and rental products, theaters, film sets, houses of worship, and commercial spaces.
Our Commitment
At AC Americas, we are dedicated to removing barriers and improving accessibility for individuals with disabilities. Our goal is to provide goods and services in a way that upholds dignity, independence, and equality. Every customer, regardless of ability, will have the same opportunity to access and benefit from our offerings in an inclusive and welcoming environment.
Communication
We recognize that effective communication is key. When interacting with individuals with disabilities, we will adapt our communication methods to meet their specific needs.
Employees who engage with customers will receive training to confidently and respectfully communicate with people with various disabilities.
Telephone Services
We are committed to delivering accessible and seamless telephone services.
Employees will be trained to use clear and plain language to ensure all customers feel understood and supported.
Assistive Devices
We are here to support individuals who rely on assistive devices to access our goods and services.
Our team will be trained to understand and accommodate a variety of assistive devices. Employees will also be familiar with assistive devices available on our premises for customer use.
Service Animals
We warmly welcome individuals with disabilities accompanied by service animals.
Service animals are allowed in all public areas of our premises.
In areas where service animals are restricted by law, we will provide alternative solutions to ensure customers can access the services they need.
Employees will receive training on how to interact respectfully with individuals and their service animals.
Support Persons
Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption in Service
In the event of a planned or unexpected disruption in services used by individuals with disabilities, we will provide prompt notification.
Notices will include details about the disruption, its expected duration, and alternative options.
These notices will be posted at public entrances, points of disruption, and on our website in accessible formats.
Training
We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of AC Americas, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures.
Training will include:
- An overview of applicable accessibility legislation and Customer Service Standards.
- Effective communication strategies for interacting with individuals with disabilities.
- Using assistive devices and supporting customers with service animals or support persons.
- Addressing accessibility challenges and ensuring inclusive service.
- Understanding AC Americas’ accessibility policies and practices.
Training records during employee orientation and beyond will be kept, including the dates when the training is delivered, the number of employees to whom the training was provided, and their names.
Feedback Process
The ultimate goal of AC Americas is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Customers can provide feedback in the format most convenient for them, including by speaking directly with the department manager of employee, by emailing a customer feedback to info@acamericas.net, or by contacting Customer Service via phone, online, or by letter. We will make all reasonable efforts to address concerns or complaints promptly.
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Contact |
Mailing Address |
Telephone |
Online |
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Customer Service |
565 Orwell St. Mississauga, ON L5A 2W4 |
416-255-9494 |
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Human Resources |
565 Orwell St. Mississauga, ON L5A 2W4 |
416-255-9494, Ext 1107 |
Availability of Accessible Customer Service Documents
We will, upon request, provide documentation in an alternate format to any person. Requests for accessible customer service documents can be made by contacting customer service. If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format that takes into account the person’s disability.
Scope
This policy applies to the provision of goods and services at AC Americas and addresses the Customer Service requirements. As a reflection of our commitment to the principles of accessible customer service, all efforts will be made to apply these accessible customer service principles to the provision of goods and services in other Canadian Jurisdictions.
Modifications to This or Other Policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no change will be made to this policy before considering the impact on people with disabilities. Any policy of AC Americas that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
We regularly review our policies to ensure they align with accessibility best practices. If you have questions or need clarification about this policy, please contact Customer Service or the store manager.
Together, we can create an inclusive and accessible environment for all.